Last updated: 19 August 2026
We encourage customers to contact ScentAI first so that we can try to resolve any issue quickly and directly.
1. Contact ScentAI
Contact HASFROS, LDA, operating the ScentAI brand, at:
Rua das Meãs de Cima, n.º 229
Meãs do Campo
3140-164 Montemor-o-Velho
Portugal
Email: info@hasfros.com
Please include your name, order number, description of the dispute, relevant documents and the outcome you seek.
2. Complaints Book
Where applicable, you may submit a complaint through Portugal’s Electronic Complaints Book:
https://www.livroreclamacoes.pt/Inicio/
3. Alternative dispute resolution
Consumers may use a recognised alternative dispute-resolution entity competent for the dispute. The correct entity may depend on the consumer’s location, the company’s registered area and the type of product or transaction.
Consult the official Portuguese list of recognised entities and confirm the applicable centre before submitting a case:
List of Portuguese alternative dispute-resolution entities
Alternative dispute resolution is subject to the applicable law, the entity’s competence and any participation rules that apply to the trader and consumer.
4. Courts and consumer rights
Consumers retain the right to bring proceedings before a competent court. Nothing in this page limits mandatory consumer-protection rights or the right to use any legally available complaint or redress mechanism.
5. Former EU ODR platform
The former European Online Dispute Resolution platform was discontinued on 20 July 2025. This page therefore does not include an outdated link to that platform.
