Last updated: 19 August 2026
This policy explains the statutory right of withdrawal and the voluntary return process for products purchased from ScentAI, a brand operated by HASFROS, LDA.
1. Statutory 14-day right of withdrawal
If you are a consumer buying online, you generally have the right to withdraw from the contract within 14 days without giving a reason. For goods, the period normally begins on the day you or a person you designate, other than the carrier, receives the goods. If an order is delivered in several parts, the period may run from receipt of the last good or part.
To exercise this right, send a clear statement before the deadline to info@hasfros.com or use the model form below. You may also use another clear written statement.
2. Model withdrawal form
To: HASFROS, LDA, Rua das Meãs de Cima, n.º 229, Meãs do Campo, 3140-164 Montemor-o-Velho, Portugal, email: info@hasfros.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
- Ordered on / received on: __________________
- Order number: __________________
- Name of consumer(s): __________________
- Address of consumer(s): __________________
- Signature, if this form is notified on paper: __________________
- Date: __________________
3. Exceptions
The right of withdrawal does not apply to every product. For perfume and cosmetic products, it may not apply to goods supplied sealed for health-protection or hygiene reasons that have been unsealed after delivery. This exception applies only where its legal conditions are met; it does not automatically apply to every fragrance return.
Other statutory exceptions may apply to personalised products, products that deteriorate quickly or other categories identified by applicable law.
4. Returning the products
After notifying us of withdrawal, return the products without undue delay and normally within 14 days after communicating your decision. Send returns to:
Returns address:
HASFROS, LDA / ScentAI
Rua das Meãs de Cima, n.º 229
Meãs do Campo
3140-164 Montemor-o-Velho
Portugal
You are responsible for direct return costs unless we agree otherwise or applicable law requires us to bear them. Keep proof of postage. Products should be returned safely packaged with order details where possible.
5. Handling of products
You may handle the goods only as necessary to establish their nature, characteristics and functioning. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the goods, subject to applicable consumer law.
6. Refunds
We will refund payments received, including standard outbound delivery charges, without undue delay and normally within 14 days after receiving your withdrawal notice. We may delay the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
We will use the original payment method unless you expressly agree otherwise. We are not required to refund additional delivery costs resulting from your choice of a more expensive delivery method.
7. Faulty or incorrect products
If a product is defective, damaged or not as ordered, do not rely only on the right of withdrawal. Contact us so that we can handle the issue under the legal guarantee of conformity. See our Legal Guarantee page.
8. Contact
Contact info@hasfros.com for return instructions or questions.
