Last updated: 19 August 2026
This policy explains how HASFROS, LDA, operating under the ScentAI brand, handles delivery of products purchased through the ScentAI online store.
1. Delivery areas
We deliver to the countries shown as available at checkout. Delivery availability may depend on the destination, product, courier restrictions, customs requirements and applicable perfume or dangerous-goods transport rules.
If we cannot deliver to a selected destination, we will inform you before accepting the order or contact you to arrange a refund.
2. Delivery charges
Delivery charges are displayed before you place the order. Any free-delivery threshold, express-delivery charge or destination surcharge will be shown at checkout where applicable.
3. Delivery times
The estimated delivery time shown at checkout or in the order confirmation is an estimate, not a guarantee, unless expressly stated otherwise. Delivery may be delayed by payment verification, stock availability, incorrect address details, courier disruption, customs procedures or events outside our reasonable control.
Where no different delivery period has been agreed, consumer orders should generally be delivered without undue delay and within the period required by applicable consumer law.
4. Dispatch
We will send an order confirmation after receiving your order and may send a dispatch notification with tracking information. Orders are dispatched only after payment is authorised and the products are available.
5. Delivery address
You are responsible for providing a complete and accurate delivery address and for being available to receive the order. If an order is returned because of an incorrect address or repeated failed delivery attempts, we may contact you to arrange a new delivery and may charge reasonable additional delivery costs where permitted by law.
6. Damage or missing products
Check the parcel when possible. If it is visibly damaged, record the damage with the courier and contact us promptly at info@hasfros.com. If products are missing or the wrong product was delivered, contact us as soon as possible with the order number and photographs where available.
Reporting a problem promptly helps us investigate, but it does not reduce your statutory consumer rights.
7. International deliveries
For deliveries outside Portugal, the recipient may be responsible for customs charges, import taxes or other charges imposed by the destination country where applicable. Any such charges and restrictions depend on the destination and will be communicated where known.
8. Contact
For delivery questions, contact info@hasfros.com and include your order number.
